The future operating infrastructure and operating organization are described, and the procedure for their realization is defined.

The operating concept shows how the requirements affecting operation are met at the organizational and technical level.

Based on the solution requirements and the solution architecture, the operating organization with the organizational structure and operating processes, the operating infrastructure, and the tools for operating the system are defined and set out in the operating concept.

The operator's specifications are incorporated into the operating concept.

The drawing up of the service level agreement is related to the agree on and steer goods/services task. It concludes the SLA and steers the goods/services. However, the steering of goods/services extends beyond the duration of the project and must be continued by the subsequent application organization.

1. Solution requirements
2. Organizational requirements
3. Solution architecture milestone

1. Analyze the operating requirements defined in the solution requirements.
2. Determine the need for operating infrastructure (rooms, hardware, software, means of communication, etc.) and tools for operating the system.
3. Analyze the security requirements.
4. Design an operating concept.
5. Align with the operator's specifications.
6. Determine the operating costs.
7. If operations are outsourced, obtain offers from external operators in advance.
8. Draft the SLAs.
9. Coordinate SLAs with the controlling and compliance bodies or have the latter check and finalize them.
10. Coordinate the operating concept with the stakeholders.

1. Operating concept
2. Service level agreement