Activation of the new operating organization releases the system for initial utilization and later acceptance.

The activated system, tools needed for operation, and operating processes are put into effect so that the user can use the system productively.

Operation is activated based on the decision to launch operation. Activation and subsequent utilization of the system by the users may be a one-off occurrence; in agile solution development, however, this may also occur several times. In such cases, further parts of the solution always build on each other and come into play. The operator ensures operation according to the SLA.

Users and operators are actively supported by the project in the initial period up to the acceptance of the system.

1. Organization activated
2. System activated
3. Operating manual

1. Activate operation.
2. Support the project organization during the initial utilization period.
3. Monitor how systems and processes are functioning and check compliance with agreements.
4. Analyze problems that arise and take or propose measures.
5. If necessary, analyze and implement stabilization measures.
6. Update the operating manual with the lessons learned.

1. Operating manual
2. Operation activated