Level-appropriate processing of problems helps to achieve the set objectives. Learning from experience supports continual improvement within the project and the core organization.

Identifying and solving problems at an early stage is an important prerequisite for achieving milestones and objectives. If the person working on the problem cannot solve it or cannot solve it in time, the problem is escalated immediately within the project organization.

The lessons learned from solving problems are useful as a pool of experience as the project progresses and also for other projects. The pool of experience and its use is part of a continual improvement process in the project and in the core organization. This does not take place only at the end of the project.

The escalation process is regulated project-specifically in the project management plan. The lessons learned are pooled in the lessons learned outcome. Evaluating the lessons learned is a team task.

The lessons learned, including the measures identified for solving problems, are incorporated into the manage and control project, prepare phase release, and prepare release closure tasks.

1. Project management plan
2. Lessons learned

1. Identify and evaluate problems.
2. Define measures and monitor course of project.
3. Initiate and manage escalations and implement de-escalation measures.
4. Inform those involved about the solution.
5. Regularly analyze the lessons learned from the course of the project and problem situations, and identify improvement measures for further project execution.
6. Continually document the lessons learned in the lessons learned outcome and pass them on to the project sponsor (for the attention of the core organization).

1. Lessons learned