Operating manual
Description
The operating manual provides all the information the operator needs to operate the system properly and to be able to react correctly in the event of problems. All operating information of relevance for the operator is documented in the operating manual.
During agile solution development, the operating manual is updated several times, per iteration/release, according to the activation of a complete part of the solution.
Content
- System overview
- Launch of operation
- Prerequisites for the launch of operation
- Launch of operation process
- Quality assurance after the launch of operation
- System acceptance specifications
- Implementation and monitoring of operation
- Interruption or termination of operation
- Support organization with
- Support processes
- Organization with roles
- Change management with
- Change management process
- Change management organization with
- Roles
- Contact details
- Security provisions
- Appendices
- Operating concept
- Integration concept
Document template
Relationships
| Module | Task | Task responsibility | Outcome | Involved in creation of outcome |
|---|---|---|---|---|
| IT operation | Realize operation | Operations manager | Operating manual | Operations manager |
| IT operation | Activate operation | Operations manager | Operating manual | Operations manager |
| IT operation | Integrate the system into operation | Operations manager | Operating manual | Operations manager |